Customer Value Architect III

Responsibilities

• Own and manage the value plan for assigned accounts, linking customer purchases to measurable outcomes
• Nurture relationships with business and technical contacts to align customer needs with product capabilities
• Conduct discovery sessions to identify customer challenges and develop actionable adoption plans
• Collaborate with Account Executives on account expansion and renewal strategies, presenting clear value propositions
• Facilitate best-practice workshops on product usage to enhance customer engagement
• Monitor customer usage and health indicators, conducting business reviews to optimize outcomes
• Identify underused product features and provide targeted recommendations for improved customer satisfaction
• Address product inquiries, resolving issues independently or escalating as needed
• Develop insights on customers’ AI capabilities to leverage AI tools for enhanced product utilization
• Cook up cross-team project advancements with a collaborative mindset

Qualifications

• 5+ years in customer success, consulting, or related B2B SaaS fields
• Proven ability to manage diverse relationships with business and technical stakeholders
• Skilled at translating technical information for non-technical audiences
• Experience showcasing product usage as a narrative for customer outcomes
• Hands-on expertise with AI tools in a professional context
• A collaborative mindset for cross-team project advancement
• Strong judgment in prioritizing customer engagement strategies

Pay

$110,000 – $130,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available