Customer Training Manager

Strategy Development

You will support the sales, implementation, and customer support teams by developing a successful training and implementation strategy for EGYM products (the EGYM ecosystem).

Scalable Training

You will evaluate, develop, and execute scalable training material and programs to promote and support growth in the North American market.

Staff Coaching

You will prepare product training and implementation materials and coach customer leadership and facility staff on-site.

Event Collaboration

You will collaborate with the sales and events teams to provide support with events, demonstrations, trade shows, concept training courses and training events.

Content Creation

You will collaborate with the Eduportal and Content Management teams to create, deliver, and manage up to date elearning content.

Remote Training

You will prepare and provide remote training sessions (via phone and video conferencing) with all levels of a customer organization.

Impact Assessment

You will assess the impact of each training session for performance and customer satisfaction.

Analytics Reporting

You will provide Training Department analytics and report information to the Customer Success Department.

Training Recaps

You will provide internal and external training recaps to appropriate colleagues and identify opportunities for improvement of training delivery.

Industry Expertise

• You have at least two years of experience as a Certified Personal Trainer, Physical Therapist, Exercise Physiologist, Athletic Trainer, or similar experience within the fitness industry.
• You have hands-on experience in developing and managing a curriculum, interactive learning activities and Learning Management Software.
• A current Personal Training Certification is a plus.

Professional Skills

• You have excellent verbal and written communication skills, solid time management, prioritization, coaching and presentation skills.

Motivation

You are an organized, highly motivated, results driven individual with a desire to drive customer satisfaction and success.

Collaboration & Resourcefulness

You have a history of working well with colleagues and other departments while being flexible and resourceful in a fast-paced environment.

Travel

You are ok with traveling up to 75% of the time. This includes domestic and international travel. Passport is required and must be maintained for the duration of employment.

Your training goal for your first 6 months

• Product Mastery: Complete full immersion into the EGYM product ecosystem. Achieve internal certification on all hardware, software, and user-facing apps.
• Independent On-Site Coaching: Own the end-to-end preparation, implementation, and execution of at least 3 on-site customer staff coaching events.
• Event Readiness: Partner with the sales and events teams to fully prep for an upcoming trade show, demo event, or concept training course.

Your fitness level

Your fitness level: You are located in the US and have experience traveling for previous roles. Preferred location: Southern part of the United States.

Pay

An annual salary of $60,000 - $75,000.

Benefits

• Health, dental, and vision insurance
• 401k with company match
• Monthly wellness, internet stipend
• 14 paid holidays per year
• PTO (to name a few!)

About Us

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor. EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being. EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado. EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.