Customer Technology Advisory

About the role

Your role: Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you’ll be at the forefront of revolutionizing technology solutions for our valued customers, with AI at the core.

Responsibilities

• Lead and Coordinate
  • Take the lead: Coordinate the entire sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices.
    • You’ll support Consulting, Advisory, and Architecture activities across Sales, and Pre-Sales, collaborating closely with Customer Partners and Kyndryl Consult Partners.
  • Support the team: You’ll support Consulting, Advisory, and Architecture activities across Sales, and Pre-Sales, collaborating closely with Customer Partners and Kyndryl Consult Partners.
• Develop and Deliver Solutions
  • Think strategically: Identify the intricate business and technical requirements of our customers, leveraging our vast capabilities to generate winning cross-practice solutions.
    • You’ll use your extensive technical knowledge and mastery of the practice-specific domain, you’ll develop profitable deals.
  • Drive our success: Use your extensive technical knowledge and mastery of the practice-specific domain, you’ll develop profitable deals.
• Collaborate, Communicate and Build Relationships
  • Create partnerships: You’ll actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.
    • Your exceptional customer facing skills, combined with your articulate communication style, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.
  • Connect our capabilities: Your exceptional customer facing skills, combined with your articulate communication style, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.
• Show and tell: Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.
  • Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.
• Show your expertise: Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.
  • Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.
• Develop understanding of best-in-class, profitable proposals to bring into customer discussions to develop the right winning strategy.
  • Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.
• Leverage specific domain expertise to win deals.
  • Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.
• Bring together Kyndryl deep domain expertise with alliance partners for jointly successful pursuits.
  • Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.

Act and become our customers’ trusted advisor within their practice specialty by bringing business and technical expertise and insights.

• Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.

Maintain and develop relationships with key alliance partners and ecosystems; create referenceable customers.

• Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.

Lead the business and technical customer engagement as a domain expert and work jointly with the Customer Partner and Consult Partner to the close of sale.

• Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.

Emphasize commercial success: Work with the Kyndryl Customer Partner to identify and develop opportunities through deep business/technical expertise.

• Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.

Collaborate with internal and external stakeholders to generate a winning response and optimal technical and business customer outcomes.

• Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.

Actively participate in the Customer Growth Planning process and execution with the Customer Partner – specifically proactively identify and mature growth opportunities and convert to winning deals.

• Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.

Requirements

• Minimum of 5+ years of experience in Presales, Solutions Engineering, Technical Consulting, or related customer-facing technical roles.
  • Deep expertise in cloud, Linux, networking, virtualization, and enterprise platforms, including software sales.
• Demonstrated ability to increase signings through software products and higher value service offerings.
  • Experience supporting technology and enterprise software sales across multi-industry environments.
• Deep domain knowledge of services offerings and technical solutions.
  • Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions.
• Prior consultative selling experience.
  • Bachelor's degree or Master’s degree.
• Familiarity with Agile and DevOps methodologies.

Preferred Skills And Experience

• Bachelor's degree or Master’s degree.
  • Familiarity with Agile and DevOps methodologies.
• Preferred certifications in relevant technologies.

Qualifications

• Minimum of 5+ years of experience in Presales, Solutions Engineering, Technical Consulting, or related customer-facing technical roles.
  • Deep expertise in cloud, Linux, networking, virtualization, and enterprise platforms, including software sales.
• Demonstrated ability to increase signings through software products and higher value service offerings.
  • Experience supporting technology and enterprise software sales across multi-industry environments.
• Deep domain knowledge of services offerings and technical solutions.
  • Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions.
• Prior consultative selling experience.
  • Bachelor's degree or Master’s degree.
• Familiarity with Agile and DevOps methodologies.

Skills

• Technical proficiency in cloud, Linux, networking, virtualization, and enterprise platforms.
  • Deep expertise in cloud, Linux, networking, virtualization, and enterprise platforms, including software sales.
• Strategic thinking and problem-solving.
  • Demonstrated ability to increase signings through software products and higher value service offerings.
• Customer relationship management.
  • Deep domain knowledge of services offerings and technical solutions.
• Effective communication and presentation skills.
  • Prior consultative selling experience.
• Collaboration and teamwork.
  • Familiarity with Agile and DevOps methodologies.
• Ability to work independently and as part of a team.
  • Technical proficiency in cloud, Linux, networking, virtualization, and enterprise platforms.
• Adaptability and flexibility.
  • Strategic thinking and problem-solving.
• Continuous learning and professional development.
  • Customer relationship management.
• Passion for technology and innovation.
  • Effective communication and presentation skills.
• Ability to work in a fast-paced, dynamic environment.
  • Adaptability and flexibility.
• Strong analytical and problem-solving skills.
  • Continuous learning and professional development.
• Attention to detail.
  • Passion for technology and innovation.
• Ability to handle multiple tasks simultaneously.
  • Strong analytical and problem-solving skills.
• Ability to work under pressure.
  • Attention to detail.
• Strong organizational and time management skills.
  • Ability to work under pressure.
• Ability to travel as needed.
  • Strong organizational and time management skills.
• Ability to work in a diverse and inclusive environment.
  • Ability to work under pressure.
• Ability to maintain confidentiality.
  • Ability to work in a diverse and inclusive environment.
• Ability to work remotely.
  • Ability to maintain confidentiality.
• Ability to work with cross-functional teams.
  • Ability to work remotely.
• Ability to work with international clients.
  • Ability to work with cross-functional teams.
• Ability to work with clients in various industries.
  • Ability to work remotely.
• Ability to work with clients in various regions.
  • Ability to work with cross-functional teams.
• Ability to work with clients in various languages.
  • Ability to work remotely.
• Ability to work with clients in various time zones.
  • Ability to work with cross-functional teams.
• Ability to work with clients in various cultural contexts.
  • Ability to work remotely.
• Ability to work with clients in various legal and regulatory environments.
  • Ability to work with cross-functional teams.
• Ability to work with clients in various economic conditions.
  • Ability to work remotely.
• Ability to work with clients in various political climates.
  • Ability to work with cross-functional teams.
• Ability to work with clients in various social and cultural norms.
  • Ability to work remotely.
• Ability to work with clients in various technological landscapes.
  • Ability to work with cross-functional teams.
• Ability to work with clients in various environmental and sustainability considerations.
  • Ability to work remotely.
• Ability to work with clients in various ethical and moral considerations.
  • Ability to work with cross-functional teams.
• Ability to work with clients in various legal and regulatory environments.
  • Ability to work remotely.
• Ability to work with clients in various economic conditions.
  • Ability to work with cross-functional teams.
• Ability to work with clients in various political climates.
  • Ability to work remotely.
• Ability to work with clients in various social and cultural norms.
  • Ability to work with cross-functional teams.
• Ability to work with clients in various technological landscapes.
  • Ability to work remotely.
• Ability to work with