Customer Technologist

About the role

As a Customer Technologist, you will support and partner across the business to deliver customer and brand projects, develop robust technical plans and meet customer and brand technical requirements. Provide the business with a clear understanding of customer technical expectations and work collaboratively to ensure these are delivered effectively.

Key responsibilities

• Manage a portfolio of customer accounts, ensuring effective relationships and plans are in place with key customers
• Facilitate interaction and activities between customers, sites and internal stakeholders
• Provide effective support to the business during incidents and recalls, taking the lead in cross functional communication with sites and customers
• Facilitate customer engagement at all levels and provide expertise on customer standards and requirements
• Act as a business partner, manage and support customer projects
• Work cross functionally to support customer cost out and value chain initiatives
• Collaborate with sites and teams to align customer standards and requirements with YV standards
• Ensure customer due diligence requirements, including export requirements, are met
• Manage customer audits and visits effectively

Working arrangements

This is a full time role, working 40 hours per week (Monday - Friday), based at our HQ offices in Blagdon. We operate with flexible working principles, with co-owners expected to be present in the office 2-3 days a week.

Essential requirements

• Science or related degree
• Manufacturing and/or customer management experience
• Strong people and communication skills
• Effective networking and influencing skills
• Proven ability to build strong internal and external relationships and to operate effectively at all levels

Desirable

• HACCP Level 4

Benefits

• 25 days + bank holidays
• Non-contributory pension scheme
• Annual bonus (as part of the Employee Benefit Trust, based on company performance for the year)
• Life cover
• Healthcare cash back plan
• Cycle to work scheme
• Subsidised Yeo Valley products and services
• Preferential rates with our partners
• Learning and development opportunities