Customer Technical Support & Repair

About the role

A Snapshot of Your Day

Step into the fast-paced world of Customer Technical Support at Siemens Energy, where your day revolves around helping others. You will answer questions, evaluate technical issues, and provide leadership in a collaborative environment. Work across organizations and globally with real and virtual teams to make a difference in the lives of our customers.

Responsibilities

• Create inspection plans, review findings, develop repair plans, and write reports for existing equipment.
• Update fleet records to accurately reflect steam turbine and valve configurations.
• Manage technical services case queues by reviewing fleet data and addressing inquiries from internal and external customers.
• Provide technical support and leadership for root cause investigations and assist in developing customer-focused solutions.
• Offer inspection and repair quote support to the marketing organization and provide technical instructions for product deviations to manufacturing, supply chain management, or field service.
• Lead and support steam turbine R&D projects by performing calculations, ensuring timely issuance of drawings, and completing tasks within budget, while also reviewing and signing off on engineering drawings.

Requirements

• A High School Diploma is required. An associate’s degree or higher is preferred.
• A minimum of 2 years of relevant experience, including at least 2 years of technical experience with rotating equipment, along with a fundamental understanding of mechanical engineering principles. Those with more experience may be considered for a more senior level position.
• A problem-solving mentality and the ability to collaborate with internal and external partners to create effective solutions.
• Knowledge of rotating equipment product design and familiarity with root cause analysis and the non-conformance process.
• Willingness to travel approximately 25% domestically and internationally, with the ability to obtain a passport.
• Flexibility to work during off-hours and weekends to support 24/7 operations, and a willingness to relocate if not within commuting distance of Houston, TX.

Qualifications

• Experience with steam safety valve assembly and troubleshooting
• Experience in rotating equipment design, preferably with steam turbines.
• Background in reliability, manufacturing, design, or operations of rotating equipment.

Skills

• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Benefits

• Career growth and development opportunities
• Supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave

Pay

Commensurate with experience.

Schedule

Varies based on project needs and location.

Team

You will be part of a dedicated team focused on delivering exceptional technical support and solutions for our customers. Your expertise will contribute to our mission of providing reliable and innovative energy solutions.

Our Transformation of Industry division

Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

About Siemens Energy

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With 100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Equal Opportunity and Affirmative Action Employer

We are an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service.

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