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Jobs · Information Technology · Iowa

Customer Technical Specialist

Peraton · Des Moines, IA · 3 wk ago
On-siteInformation Technology$30k–$48k/yrFull-time

About the role

Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT-related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles include delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. The position requires on-site work at our Des Moines, IA location and travel up to 25%.

Responsibilities

  • Provide hands-on technical support for a wide range of IT and network systems, including:
    • Cisco switches, fiber backbones, and network infrastructure
    • Desktops, laptops, tablets, printers, scanners, and peripherals
    • Communication equipment (VoIP phones, cell phones, VTC units)
    • Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks
  • Troubleshoot and resolve hardware, software, and network issues both remotely and in-person.
  • Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals.
  • Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
  • Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
  • Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
  • Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
  • Deliver support with a professional presence—often directly assisting senior government personnel in high-profile environments.
  • Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
  • Investigate and resolve all connectivity issues related to end-user, site infrastructure, and STIP IT equipment.

Requirements

  • Bachelor’s degree and 0 years’ experience, or Associate’s degree and 2 years’ experience, or HS diploma/equivalent and 4 years’ experience.
  • U.S. Citizenship; must have the ability to obtain/maintain a DHS Entrance on Duty (EOD) clearance.
  • Experience with desk-side IT support.
  • Experience supporting a variety of IT technologies (laptops, mobile devices, etc.).

Preferred Qualifications

  • Relevant DHS-focused experience.
  • A+ Certification, Network+ Certification, Cisco & Microsoft Certifications.
  • Ability to install Cisco switches and complex fiber backbone interconnectivity.
  • Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
  • Ability to communicate in a professional manner with senior executive government staff.

Physical Requirements

  • Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments.
  • Ability to lift 40-50 pounds when installing IT equipment.
  • Ability to push/pull carts to transport equipment.
  • Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches.
  • Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
  • Required to have close visual acuity to perform activities such as viewing a computer terminal.
  • Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current.

Pay

Target salary range: $30,000 - $48,000. Salary is determined by various factors, including scope and responsibilities of the position, individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits

  • Medical, dental, vision, life, and health savings account.
  • Short/long-term disability and Employee Assistance Program (EAP).
  • Parental leave and 401(k) with company match.
  • Paid time off (PTO) for vacation and company-paid holidays.

A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

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