Customer Tech Analyst II (SAP IS-U)

About the role

The Customer Tech Analyst II will play a key role in a large-scale digital transformation initiative, working closely with technical developers, solution architects, and business stakeholders to design, implement, and support technology solutions that align with organizational objectives. This role focuses on translating business needs into clear technical specifications, supporting application releases and changes, and ensuring that systems are performant, secure, and aligned with current technology trends. The position requires a self-starter who can operate effectively in a dynamic, fast-paced environment with minimal supervision while maintaining strong communication and collaboration across cross-functional teams.

Location: Remote. Duration: 12 months.

Responsibilities

• Coordinate and assist the development team with application support activities, including quarterly releases, defect resolution, and change management processes.
• Collaborate across cross-functional domains such as Cloud, Infrastructure, and Security to ensure appropriate engagement of the development team when architecting, building, and supporting application architecture and integrations.
• Develop, analyze, and amend technical specifications for delivery to the development team, ensuring clarity, completeness, and alignment with business requirements.
• Document the integration of multiple systems, including both new and legacy applications, while reconciling the needs and constraints of other cross-functional teams or product portfolios.
• Communicate regularly with stakeholders to understand, refine, and validate functional and non-functional requirements.
• Define, develop, and review technical specifications, technical flows, and related documentation to support solution delivery.
• Collaborate with peers and technical teams to troubleshoot and resolve issues, remove roadblocks, and ensure high levels of system performance and security.
• Stay current with technology trends, tools, and best practices, and provide recommendations on new tools or approaches that can enhance solutions and processes.
• Support continuous improvement efforts in application support, release management, and requirements management practices.
• Ensure that all work is performed in a professional, office/home-based environment with no driving or field work responsibilities beyond normal commuting.

Qualifications

• BS/BA in Computer Science, Engineering,