Customer Systems Architect

About the role

A technology leader dedicated to driving customer success and market advancements is seeking a high-gravity, technically authoritative professional to bridge the gap between custom site architectures and scalable factory-built product platforms for modular data centers and supporting power systems.

This company provides innovative solutions across various industries, enabling clients to achieve their strategic goals through advanced technology and operational excellence.

Responsibilities

• Lead deep-dive technical discovery and capture complex customer requirements.
• Translate customer needs into standardized design boundaries and interface specifications.
• Guide enterprise and hyperscale clients toward configure-to-order (CTO) solutions.
• Act as the critical interface between clients and internal product development engines.
• Ensure the scalability of the modular product platform and customer operational success.
• Collaborate with sales and engineering teams to generate technical proposals and design inputs.

Requirements

• 8+ years in a high-touch, technically demanding, customer-facing engineering role within critical power, utility-scale renewables, or modular data center infrastructure.
• Proven experience negotiating complex engineering trade-offs with hyperscale or Tier III/IV colocation providers.
• Demonstrated history of converting customer site-specific designs into manufactured industrial products.
• Holistic understanding of MV/LV power systems, thermal topologies, and integrated fire suppression.
• Solid familiarity with SCADA, BMS, EMS system integrations, including Modbus, BACnet, and SNMP protocols.
• Proficiency in navigating and reviewing Revit, AutoCAD, or SolidWorks assemblies.

Benefits

• Competitive salary range of $102,000 – $135,000 per year.
• Opportunity to work with enterprise and hyperscale clients on cutting-edge data center solutions.
• Role in a company committed to technological advancement and customer success.
• Comprehensive benefits package in addition to base salary.