CUSTOMER SVC/DEPT LEADER

Smith's Food & Drug Centers · Los Alamos, NM · 2 wk ago

OTHRPart-time

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.

Responsibilities

Direct and supervise all day-to-day functions, duties and activities for the Front-end department.
Execute best practices, goals and Front-end standards established for the department.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Communicate company, department, and job specific information to associates.
Collaborate with associates and promote teamwork to help achieve company/store goals.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
Manage cash control, sales and cash items and records for the store.
Manage the scheduling of Front-end associates to provide adequate department coverage.
Affiliate with store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
Create and execute sales promotions in partnership with store management.
Implement the period promotional plan for the department.
Stay current with present, future, seasonal and special ads.
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
Plan, organize and supervise the inventory process.
Train department associates on inventory/stocking and Computer Assisted Ordering.
Adhere to all food safety regulations and guidelines.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
Oversee and manage the efficient operations of all functions and activities of the Front-end.
Affiliate with management in the supervision and coaching of front end associates in the performance of their duties.

Requirements

Minimum Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Ability to handle stressful situations
Retail or Customer Service experience
Ability to promote trust and respect among associates
Ability to communicate company, department, and job specific information to associates
Ability to collaborate with associates and promote teamwork to help achieve company/store goals
Ability to manage cash control, sales and cash items and records for the store
Ability to manage the scheduling of Front-end associates to provide adequate department coverage
Ability to affiliate with store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
Ability to create and execute sales promotions in partnership with store management
Ability to implement the period promotional plan for the department
Ability to stay current with present, future, seasonal and special ads
Ability to monitor and control expenses for the department
Ability to maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
Ability to schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
Ability to plan, organize and supervise the inventory process
Ability to train department associates on inventory/stocking and Computer Assisted Ordering
Ability to adhere to all food safety regulations and guidelines
Ability to reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Ability to practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Ability to notify management of customer or employee accidents
Ability to report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
Ability to oversee and manage the efficient operations of all functions and activities of the Front-end
Ability to affiliate with management in the supervision and coaching of front end associates in the performance of their duties

Qualifications

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication skills
Basic math skills (counting, addition, and subtraction)
Handling stressful situations
Retail or Customer Service experience

Benefits

Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Vaueable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page !