CUSTOMER SVC/DEPT LEADER

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.

Responsibilities

• Direct and supervise all day-to-day functions, duties and activities for the Front-end department.
• Execute best practices, goals and Front-end standards established for the department.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Prepare the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.
• Affords assistance in the supervision and coaching of front end associates in the performance of their duties.

Requirements

• Minimum Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Retail or Customer Service experience
• Ability to promote trust and respect among associates
• Ability to communicate company, department, and job specific information to associates
• Ability to collaborate with associates and promote teamwork to help achieve company/store goals
• Ability to create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Ability to gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
• Ability to monitor and control supply expenses for the department
• Ability to manage cash control, sales and cash items and records for the store
• Ability to manage the scheduling of Front-end associates to provide adequate department coverage
• Ability to prepare the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
• Ability to create and execute sales promotions in partnership with store management
• Ability to implement the period promotional plan for the department
• Ability to stay current with present, future, seasonal and special ads
• Ability to monitor and control expenses for the department
• Ability to plan, organize and supervise the inventory process
• Ability to train department associates on inventory/stocking and Computer Assisted Ordering
• Ability to adhere to all food safety regulations and guidelines
• Ability to reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Ability to practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Ability to notify management of customer or employee accidents
• Ability to report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
• Ability to oversee and manage the efficient operations of all functions and activities of the Front-end
• Ability to afford assistance in the supervision and coaching of front end associates in the performance of their duties

Qualifications

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

• Effective communication skills
• Basic math skills (counting, addition, and subtraction)
• Handling stressful situations
• Retail or Customer Service experience
• Promoting trust and respect among associates
• Communicating company, department, and job specific information to associates
• Collaborating with associates and promoting teamwork to help achieve company/store goals
• Creating an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gaining and maintaining knowledge of products sold within the departments and being able to respond to questions and make suggestions about products
• Maintaining an awareness of inventory/stocking conditions; noting any discrepancies in inventory
• Scheduling daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Managing cash control, sales and cash items and records for the store
• Managing the scheduling of Front-end associates to provide adequate department coverage
• Preparing the store/department budget, profit and loss reviews, and taking appropriate action on all financial reports
• Creating and executing sales promotions in partnership with store management
• Implementing the period promotional plan for the department
• Staying current with present, future, seasonal and special ads
• Maintaining control of expenses for the department
• Planning, organizing and supervising the inventory process
• Training department associates on inventory/stocking and Computer Assisted Ordering
• Adhering to all food safety regulations and guidelines
• Reinforcing safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management
• Practicing preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair
• Notifying management of customer or employee accidents
• Reporting all safety risks or issues, and illegal activity, including: robbery, theft or fraud
• Overseeing and managing the efficient operations of all functions and activities of the Front-end
• Affording assistance in the supervision and coaching of front end associates in the performance of their duties

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Tuition reimbursement up to $21,000 over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Pay

• Commensurate with experience

Schedule

• Varies