Customer Support Technician

Job Responsibilities

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Aid in coordinating audiovisual setups and providing video conferencing support.
• Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
• Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Collaborate with and assist other areas of the IT department on projects and initiatives.

Required Skills

• High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
• 1-3 years of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Able to work under pressure, with strong organizational and time-management skills.

Preferred Skills

• Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
• Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).