Customer Support / Technical Support Analyst

Customer Support / Technical Support Analyst — Remote (U.S.), Seasonal Dunhill Government Solutions is hiring Customer Support / Technical Support Analysts for a federal health program. This is a full-time, fully remote seasonal role handling inbound and outbound calls, email and web chat, plus back-office support, for people who depend on getting a clear answer the first time. The period of performance is November 1, 2026 through March 18, 2027, with the potential to extend or convert to a permanent position. Responsibilities: Handle intermediate-level inbound calls, outbound calls, email and web chat, along with back-office services. Maintain end-to-end responsibility for a customer’s support needs, providing timely, reliable and courteous service. Provide monitoring support and outreach for batch processing issues and errors, edit code rejects, and issue follow-up and resolution. Research and analyze customer service issues and deliver information and solutions in a timely manner. Research and confirm processing status of data such as promissory notes, batch status, entrance and exit counseling, and borrower, grant recipient and borrower-servicer information. Perform analysis of data-integrity situations and provide long-term solutions to core customer issues. Log each phone, email or web chat contact as a new case, or update an existing case, so the record is accurate. Meet established Service Level Agreements and published processing and program guidelines. Look for opportunities to improve workflow and increase efficiency, and adapt quickly to new processes and procedures. Requirements: US Citizenship and the ability to pass a federal background investigation in order to be granted access to sensitive information. High school diploma or GED. 2-5 years of related experience in customer service or public relations. Excellent customer service skills, with the ability to deal tactfully and courteously with the public. Strong attention to detail and accuracy, and exceptional problem-solving and organizational skills. Ability to convey enthusiasm, energy and sincerity over the phone, and to build rapport with customers. Excellent written and verbal communication skills. Fully remote, day shift, 40 hours per week. Travel is not required. This role is not available to residents of California or the New York City metropolitan area. Compensation: $22.00 per hour, full time, 40 hours per week. Seasonal, November 1, 2026 through March 18, 2027, with potential for extension. Dunhill Government Solutions has placed cleared and federal-support professionals across the federal government for more than 25 years. AI-Powered. Human-Delivered.™ #cjpost