Customer Support Team Associate
Responsibilities
- Work with branch locations to communicate upcoming and expedite orders
- Source equipment and materials from within the company
- Report inventory and logistical needs to management
- Communicate with customers on order status and delivery/pick-up dates
- Work with the customer base to resolve issues
- Communicate internally on potential solutions and changes
- Support Business Development by identifying potential growth opportunities and handing off prospects to the Business Development Center
Requirements
High school diploma or equivalent required.
Experience in customer service or related field preferred.
Ability to work flexible hours including evenings and weekends.
Strong communication skills are essential.
Basic computer skills, including Microsoft Office.
Valid driver’s license and reliable transportation are required.
Ability to lift up to 25 pounds.
Qualifications
Proficiency in using Microsoft Office Suite.
Knowledge of HVAC/R systems and terminology.
Ability to work independently and as part of a team.
Passion for providing excellent customer service.
Skills
- Customer Service
- Communication
- Problem Solving
- Organizational Skills
- Computer Literacy
Benefits
Health insurance options.
401(k) retirement plan with company match.
Flexible scheduling.
Professional development opportunities.
Employee discounts on products and services.
Pay
$20.00–$22.00/hour.
Compensation may vary based on experience and qualifications.