Customer Support Supervisor
About the role
Join Trulieve – Where Passion Meets Purpose. If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction. If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com.
Responsibilities
- Lead and coach a team of Senior Customer Support Representatives, driving performance against service, quality, and productivity metrics.
- Provide ongoing coaching, feedback, and development to improve team effectiveness and engagement.
- Monitor real-time performance and adjust team priorities to meet service level expectations.
- Manage and resolve escalations, ensuring timely and accurate resolution.
- Conduct team huddles, training sessions, and performance discussions.
- Support performance management processes, including corrective action and