Customer Support Supervisor

This position is based in Jackson, MS. The expected annual salary range is $97,000 - $143,000. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

About the role

Eaton’s Fuel & Motion Control Systems Division of the Aerospace Group has an opening for a Supervisor - Customer Service. The Jackson facility has approximately 500 employees and is a leader in the design, development, manufacture, and delivery of aerospace hydraulic components, systems, and services to the global aftermarket and OEM markets.

This position is a front-line leader for the Customer Service Department, driving team priorities, building organizational capability, leading meetings and projects, and providing training and development to the Customer Service Team. This role serves as the first point of customer escalation and is responsible for customer program assessments and meetings. It coordinates across functional disciplines to achieve customer satisfaction, manages performance against customer requirements, and ensures timely and effective communications to fulfill contract obligations.

Responsibilities

• Functions as front-line leader for the Customer Service Team, supporting customer escalations and customer program reviews
• Responsible for team development and accountability
• Accountable for contract review of all orders to ensure processing per negotiated requirements, including importing and exporting requirements
• Ensures orders are received into the ERP system and/or other support databases
• Ensures demand alignment of customer demand to the ERP system
• Ensures fulfillment of customer’s supplier web-based purchasing system requirements
• Takes ownership of total customer satisfaction
• Represents the company at customer review meetings (on-site and potentially off-site)
• Drives results in a matrix environment through developing and empowering individuals and teams
• Communicates technical information from engineering and quality to customers with emphasis on problem solution
• Assures compliance with all export control regulations (ITAR)

Requirements

• Bachelor’s Degree from an accredited institution
• Minimum five (5) years of experience supporting customers with a strong understanding of commercial/contractual discipline
• No relocation offered; all candidates must currently reside within 50 miles of Jackson, MS
• This position requires use of information or access to hardware subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee)
• Must be legally authorized to work in the United States without company sponsorship now and in the future

Preferred Qualifications

• Ability to make decisions based on detailed working knowledge of FAA / CAS / TINA requirements

Skills

• Strong leadership and communication skills
• Detail-oriented with the ability to work in a team environment
• Ability to be organized and manage multiple priorities simultaneously
• Effective collaboration with all levels within the organization
• Managerial courage with good conflict resolution and negotiation skills
• Ability to speak to all levels of the organization

Benefits

Eaton provides various health and welfare benefits, retirement benefits, and programs that provide for paid and unpaid time away from work. Specific programs and options available may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.