Customer Support Steering Specialist

About the Role

Support ongoing development, improvement, and implementation of the Aftersales Granular Performance Management (GPM) program, including milestone tracking and governance.

Responsibilities

• Maintain strong communication with department heads to gather feedback, negotiate annual KPIs, and ensure the program remains relevant across all operational touchpoints.
• Help facilitate monthly GPM working sessions by monitoring dealer performance, identifying underperforming areas, and steering discussions toward clear, actionable next steps.
• Assist with establishing performance-tracking processes, maintaining communication and reporting plans, and supporting integration of GPM logic within regional and national operations, including a bilateral feedback platform.
• Support the creation and upkeep of strategic work-package performance-tracking processes while assisting with periodic management reviews and escalating risks or deviations as needed.
• Support the full 3LTA target management process, including maintaining tracking systems, collecting quarterly updates, and identifying shortfalls and risks.
• Maintain and support the internal target-tracking platform while contributing to quarterly performance reporting for the C4 US A management circle.
• Serve as QMS Champion for C4-US-A-1 by assisting with QMS reviews and providing support during audits.

Qualifications

• Bachelors Degree
• Minimum of 3-5 years in Finance, Corporate Strategy, Sales & Service Strategy, strategic Marketing/Brand management, Product Management; Strategy Consulting experiences beneficial
• Experience working at BMW HQ a plus

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs
• Relocation is available for this position.

Pay

The expected salary range for this position is $57,900.00 - $95,500.00. The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.