Customer Support Specialist (Remote)

Key Responsibilities

• Respond to customer inquiries about AI tool functionality and usage through chat, email, and ticketing systems.
• Troubleshoot technical issues related to AI models, APIs, or platform integrations.
• Document recurring customer issues and escalate complex problems to engineering teams.
• Provide detailed solutions and step-by-step guidance for AI-related workflows.
• Monitor customer feedback to identify trends and suggest improvements for AI tool usability.

Required Skills & Qualifications

• Experience providing customer support for AI tools or platforms.
• Proficiency in troubleshooting technical issues related to AI models or APIs.
• Ability to explain complex AI concepts in simple, actionable terms.
• Strong written and verbal communication skills.
• Familiarity with ticketing systems and CRM tools (preferred).

More About the Opportunity

This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to enhanced customer experiences with AI-driven solutions. The position provides exposure to cutting-edge AI technologies and their real-world applications.

Equal Opportunity Employer

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.