Customer Support Specialist III, $2,000 Sign on Bonus - Ventrac

About the role

Ventrac, a division of The Toro Company, is seeking a Customer Support Specialist III to join our team. This position plays a crucial role in the implementation and success of our new ecommerce platform.

Responsibilities

• Serve as the primary administrator of the ecommerce platform, maintaining product content, promotions, and customer experience improvements.
• Cook up end-to-end order management, including web order processing, picklist creation, shipment scheduling, invoicing, fulfillment tracking and returns/shipment claims.
• Partner with manufacturing, logistics, and warehouse teams to ensure inventory accuracy, lead times, and operational readiness for order fulfillment.
• Respond to customer phone and email inquiries regarding parts specifications, availability, and general product information, delivering exceptional service through a positive, relationship-focused approach.
• Deliver comprehensive customer support by troubleshooting technical issues, managing credit card payment concerns, and coordinating shipment processing to ensure seamless order fulfillment.
• Collaborate with the Information Technology (IT) team on website enhancements, bug resolution, and system performance issues.
• Identify new online growth opportunities, marketplace expansion, customer segments, and digital sales channels.
• Create and monitor metrics relating to order accuracy, on-time delivery, and customer satisfaction.

Requirements

• Minimum Qualifications: High school diploma, or GED equivalent required. 2+ years experience in customer service, preferably in a manufacturing setting. Successfully demonstrate strong written and verbal communication skills, including phone communication skills. Professional interpersonal skills utilizing patience and empathy while assisting customers with inquiries and technical assistance. Exhibit initiative and be a team player who supports company objectives and culture. Ability to read, understand and interpret mechanical and operational information correctly. Self-motivated individual who understands the importance of creating and maintaining a positive, memorable customer experience. Knowledgeable with Microsoft Suite, SAP.
• Preferred Qualifications: Bachelor’s degree in business, marketing, supply chain. Advanced product knowledge with tractor equipment, accessories, and components. 1+ years of shipping experience. 1-3 years of applicable work experience.

Benefits

• Competitive Salary: A reasonable estimate of the annual pay range is between $65,000-$70,000 year. Salary will be determined by experience and qualifications.
• Onsite amenities: Two onsite cafes and large break rooms for breaks and lunches.
• Location: Located in the heart of Orrville, a small town with a busy manufacturing industry.
• Wellness: In addition to physical wellbeing, The Toro Company offers a variety of mental health, financial health, and other types of resources to every full-time employee.
• Volunteerism: The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
• Growth Opportunities: TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities are a few examples.
• Recruitment Fraud Awareness: Recruitment fraud is a growing concern for job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.

Pay

Competitive Salary: A reasonable estimate of the annual pay range is between $65,000-$70,000 year. Salary will be determined by experience and qualifications.

Schedule

Hours and schedule are flexible and depend on the needs of the department and the individual's skills and experience.