Customer Support Specialist I

Responsibilities

• Serves as bank’s first line of response on inbound customer telephone calls regarding all types of existing accounts and services.
• Maintains a detailed knowledge base of bank’s basic products, services, policies, procedures, maintenance, and regulatory requirements.
• Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.
• Ensures effective customer communication by utilizing superior verbal and written skills.
• Handles basic customer complaints and problems with minimal assistance.
• Recognizes personal limitations in an acceptable time frame and initiates requests for assistance to appropriate personnel as needed.
• Achieves entry level sales and service standards as set forth by senior management.

Qualifications

• Associate’s degree or related knowledge/skills base gained through experience preferred.
• Customer Service background preferred.
• Call Center experience preferred.
• Service and sales background a plus.
• PC and data entry skills required.
• Proven previous job stability a must.

Skills/Knowledge

• Excellent written communication skills.
• Excellent verbal and listening skills including good grammar, tone of voice and diction.
• Ability to work effectively with others in a diverse population.
• Punctuality and consistent work attendance is required.
• Bilingual a plus.

Benefits

• Eastern offers a robust benefits and retirement package.
• Please see the description of benefits included with this job posting for additional information.

Pay

Starting Rate: $21.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Schedule

Must be flexible and adaptable about work schedules, which may include evenings and weekends.