Customer Support Specialist - Freelance AI Trainer

What This Opportunity Involves

• Design and evaluate fee inquiry and statement clarification scenarios
• Create autopay and payment setup scenarios with deliberate traps
• Build card replacement and fraud claim scenarios
• Author account closure scenarios
• Grade responses on both factual accuracy and conversational tone

What We Look For

• Background in customer service, banking, or financial services
• Open to part-time, non-permanent projects
• Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or related field
• 2+ years of customer service, banking, retail, or financial services experience
• Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles
• Routing judgment — clear instinct for what is and isn't servicing's scope
• Strong written English (C1+)

How It Works

Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid

Project Time Expectations

Tasks are estimated to require around 10-20 hours per week during active phases.

Compensation

Earn up to $60 per hour equivalent, depending on level and pace of contribution.