Customer Support Specialist - Freelance AI Trainer

What This Opportunity Involves

• Design and evaluate fee inquiry and statement clarification scenarios
• Create autopay and payment setup scenarios with deliberate traps
• Build card replacement and fraud claim scenarios
• Author account closure scenarios
• Grade responses on both factual accuracy and conversational tone

What We Look For

• A background in customer service, banking, or financial services
• Experience in customer service, banking, retail, or financial services
• Routing judgment and ability to read fee schedules or policy documents
• QA analyst, call-center trainer, or conversation designer background
• Strong written English (C1+)

How It Works

• Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid

Project Time Expectations

Tasks are estimated to require around 10-20 hours per week during active phases.

Compensation

Contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution.