Customer Support Specialist - Freelance AI Trainer

What This Opportunity Involves

• Design and evaluate fee inquiry and statement clarification scenarios
• Create autopay and payment setup scenarios with deliberate traps
• Build card replacement and fraud claim scenarios
• Author account closure scenarios
• Grade responses on both factual accuracy and conversational tone

What We Look For

• Background in customer service, banking, or financial services
• Open to part-time, non-permanent projects
• Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or related field
• 2+ years of customer service, banking, retail, or financial services experience
• Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles
• Routing judgment — clear instinct for what is and isn't servicing's scope
• QA analyst, call-center trainer, or conversation designer background
• Strong written English (C1+)

How It Works

• Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid

Project Time Expectations

Tasks are estimated to require around 10-20 hours per week during active phases, based on project requirements.

Compensation

Contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution.

Compensation varies across projects depending on scope, complexity, and required expertise.

Please note that other projects on the platform may offer different earning levels based on their requirements.