Customer Support Specialist for Retail Food Safety

Job Responsibilities

Serving as the first line of contact for the public, consultants, and outside agencies regarding the Retail Food Safety program for telephone callers.
Assisting food establishments (restaurants, grocery stores, etc.) with registering their username and business through the online portal, including making payments and other site management duties.
Researching and providing information concerning food safety questions and issues.
Performing receptionist duties by answering the telephone and greeting visitors with an amicable and helpful attitude. This includes forwarding calls/concerns to the appropriate staff, agency, or industry partner.
Performing office/administrative duties; organizing, developing, and implementing procedures for recording, routing, and filing documentation.
Assisting with ordering supplies, collecting information from inspectors, and providing follow-up to our customers.
Assisting with the collection and creating receipts for funds/fees collected.

Benefits

Generous State benefits to include retirement, health, vision, dental and life insurance.
Premium for BCBS State Standard Plan for employee only coverage is less than $100/month!
Premium for BCBS State Standard Plan for full family coverage is only $307/month!
13 paid holidays; generous annual and sick leave accruals.
Up to 6 weeks paid parental leave.
Employee Assistance Program
Free counseling sessions for employees and household members
Free Life Management Services (legal, financial, and more)

Minimum And Additional Requirements

• A high school diploma with four years administrative experience in an office setting OR an associate degree and two years administrative experience.
• A bachelor's degree may be substituted for the required work experience.
• Valid driver's license and ability to operate a motor vehicle.

Preferred Qualifications

• Food safety/restaurant experience.
• Ability to operate independently.
• Knowledge of food safety, data collection, tracking, recordkeeping, and analysis.
• Ability to navigate and toggle between multiple, interfacing computing platforms.

Additional Comments

Ability to work effectively as part of a team.
Must be able to prepare clear, concise, and comprehensive oral and written reports.
Strong organizational skills are required.
Ability to communicate effectively with people from diverse backgrounds.
Must be able to input and maintain large quantities of data.
Position is based on the campus of the Columbia State Farmers Market in West Columbia. (off Hwy 321).
This is not a remote position.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Required Questions

• If you have an associate or a bachelor's degree, please provide the field of study.
• Do you have workplace experience answering phones and assisting callers?
• Please describe your administrative assistance experience.
• Do you understand that the salary range is from $38,000 to $46,000, and candidates hired at the top of this range will need to meet all or exceed the preferred qualifications?
• Are you a South Carolina State Retiree?
• How did you hear about this position?