Customer Support Specialist for Retail Food Safety

Job Responsibilities

• Serving as the first line of contact for the public, consultants, and outside agencies regarding the Retail Food Safety program for telephone callers.
• Aiding food establishments (restaurants, grocery stores, etc.) with registering their username and business through the online portal, including making payments and other site management duties.
• Researching and providing information concerning food safety questions and issues.
• Performing receptionist duties by answering the telephone and greeting visitors with an amicable and helpful attitude. This includes forwarding calls/concerns to the appropriate staff, agency, or industry partner.
• Carrying out office/administrative duties; organizing, developing, and implementing procedures for recording, routing, and filing documentation.
• Aiding with ordering supplies, collecting information from inspectors, and providing follow-up to our customers.
• Aiding with the collection and creating receipts for funds/fees collected.

BENEFITS

• Generous State benefits to include retirement, health, vision, dental and life insurance.
• Up to 6 weeks paid parental leave.
• Employee Assistance Program Free counseling sessions for employees and household members Free Life Management Services (legal, financial, and more).

Minimum And Additional Requirements

• A high school diploma with four years administrative experience in an office setting OR an associate degree and two years administrative experience.
• A bachelor's degree may be substituted for the required work experience.
• Valid driver's license and ability to operate a motor vehicle.

Preferred Qualifications

• Food safety/restaurant experience.
• Ability to operate independently.
• Knowledge of food safety, data collection, tracking, recordkeeping, and analysis.
• Ability to navigate and toggle between multiple, interfacing computing platforms.