Customer Support Specialist (Extra Services ZEN Team)

This is a Fully Remote Job About Our Client:This organization operates in the international travel technology industry, addressing the challenges of booking management and customer service in travel. It focuses on enhancing client experiences by integrating technology solutions to streamline travel-related operations and support. About the Opportunity:The CUSTOMER SUPPORT SPECIALIST (EXTRA SERVICES ZEN TEAM) role is designed to maintain high client satisfaction by efficiently resolving booking issues and managing additional service requests. The position plays a key role in advising clients and ensuring smooth communication between customers, suppliers, and hotels, thereby supporting operational effectiveness. Responsibilities:Resolve client issues related to bookings, modifications, cancellations, and additional services rapidly and effectivelyProvide expert advice to clients regarding bookings and productsCommunicate with suppliers, hotels, and clients through email and phoneUtilize CRM systems and internal databases to manage information efficiently Requirements:Upper Intermediate proficiency in English (spoken and written)Strong interpersonal skills including kindness, empathy, stress resistance, politeness, and responsibilityAbility to learn quickly and maintain a results-focused approachAccess to a functioning computer and microphoneKnowledge of the travel business and booking systems is advantageous Pay Range and Compensation Package:Base salary of 600 EUR gross plus up to 150 EUR gross bonus based on key performance indicators Benefits & Perks:Remote work from homeFlexible schedule with 2 days on, 2 days off from 9 a.m. to 9 p.m. GMT+3Opportunities for professional growth through seminars, trainings, and conferencesCorporate discounts on hotels and other services Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.