Customer Support Specialist (Direct Hire)
Ultimate Staffing · Minneapolis, MN · 1 mo ago
On-siteCustomer Service$22–$24/hrFull-time
What You'll Do
- Serve as the first point of contact for customer and field service inquiries
- Support customers via phone, email, chat/text, and digital platforms
- Learn the product and troubleshoot technical issues
- Provide clear, accurate information about products and services
- Document interactions and track issues using CRM tools
- Escalate and follow through on urgent or complex customer needs
- Collaborate with internal teams to ensure timely resolution
- Identify trends in customer feedback and suggest improvements
- Aid with training, projects, and ongoing process improvements
What We're Looking For
- 1+ year of customer service or technical support experience in an office setting
- High school diploma or GED
- Strong technical aptitude (CRM tools, MS Office, Zoom; Salesforce a plus)
- Excellent phone and communication skills
- Able to multitask and manage priorities effectively
- Problem-solver with a customer-first mindset
- Spanish bilingual skills are a plus
- Experience in landscaping, irrigation, or related industries is a bonus
Compensation & Schedule
- $22-24/hour
- Monday-Friday, 8:00am-5:00pm
- 100% in-office (Edina, MN)
- Occasional remote Saturday shifts (rotational)
Additional Details
- This is a Direct Hire role - you'll be hired directly as a full-time employee with payroll and benefits from day one.
- Seasonal Note: Due to the nature of the industry, winter months can be slower. In the past, there have been occasional furloughs during these periods, but there have also been seasons with no furloughs at all.
Benefits
- Medical & dental insurance
- PTO
- 401(k)
- Supportive team environment in a growing company