Customer Support Specialist - Billing

The Role

Rippling is a company that brings together all of the workforce systems that are typically scattered across a company, such as payroll, expenses, benefits, and computers. As a Customer Support representative, you will assist customers with billing inquiries, collaborate internally with Product, Finance, Legal/Compliance, and PEO teams, become a product expert, and resolve product or service issues.

Requirements

• Experience assisting customers with complex billing inquiries across multiple entities, regions, and countries, including EOR-related billing
• Knowledge of regional, country-specific, and compliance-related billing regulations and policies
• Understanding of account reconciliation and billing processes in SaaS environments
• Familiarity with invoicing, payment terms, payment methods, subscription models, and common SaaS billing terminology
• Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail
• Time management skills and ability to prioritize
• Excellent communication skills, both written and verbal (in English)

Qualifications

• Bachelor's degree

Benefits

We are committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Pay & Schedule

• Base Pay : $22.19-$23.49
• Work from home, with a shift between the hours of 9am to 6pm PST