Customer Support Specialist | $34/hr Remote

Role Responsibilities

• Respond promptly and professionally to customer-reported technical issues related to the AI platform.
• Investigate and reproduce customer-reported problems, documenting findings and technical details.
• Create, update, and maintain comprehensive documentation for recurring issues and resolution processes.
• Escalate complex technical problems to internal teams with thorough supporting documentation.
• Collaborate with internal teams to clarify issue priorities and contribute to platform improvements.
• Ensure customer interactions reflect empathy, attention to detail, and a customer-first mindset.

Requirements

• Proven experience delivering technical customer support for SaaS, technology, or software platforms.
• Exceptional written and verbal communication skills with emphasis on clarity and professionalism.
• Demonstrated ability to investigate, troubleshoot, and systematically resolve customer issues.
• Experience in documenting technical issues and solutions for both customer-facing and internal audiences.
• Strong organizational skills and ability to track multiple ongoing issues and deliverables.