Customer Support Service II

About the role

The Customer Service Specialist will be based at OrthoCarolina Business Office in Charlotte and will work a hybrid schedule with rotating days in the office.

Responsibilities

• Answer and route business office patient account phone calls to the appropriate individuals within the company.
• Aid patients with their account questions and inquiries regarding the OrthoCarolina business office.
• Process electronic insurance claims, generate and analyze custom claims reports.
• Handle processing of insurance claims for secondary payers.
• Process credit card transactions and post them to patient accounts.
• Work in a high-volume call environment, handling up to 100 calls per day.

Qualifications

• High School diploma required.
• Experience in health care and/or medical billing preferred.
• Experience processing electronic insurance claims and generating claim reports.
• Experience with processing insurance claims for secondary payers and processing credit card transactions.
• Experience working in a high-volume call environment.