Customer Support Representative (Part-Time)

About the role

This role involves providing exceptional customer service by assisting customers with Spectrum’s Community Solutions products and services.

Responsibilities

• Resolving inquiries and troubleshooting issues related to Video, Internet, and Streaming using diagnostic tools
• Managing account activation, maintenance, billing concerns, and processing orders
• Recommending upgrades and solutions to enhance customer satisfaction
• Facilitating escalations and determining if field visits are necessary for complex problems
• Contributing ideas to improve the customer experience and fostering long-term relationships
• Achieving sales activity goals and maintaining knowledge of product offerings

Qualifications and Skills

• High school diploma or equivalent
• Customer service and sales or retention experience
• Proficiency in English, troubleshooting Spectrum products, billing systems
• Strong communication, problem-solving, multitasking, and attention to detail
• Positive demeanor and computer proficiency, including Microsoft Office

Preferred experience: Over 1 year in cable operations or telecommunications call centers.