Customer Support Representative II

Duties/Responsibilities

• Serve as a main point of contact for assigned dealer accounts, building strong professional relationships.
• Respond promptly to phone and email inquiries, providing accurate troubleshooting and effective solutions.
• Process and review orders, credits, and related account requests with a high level of accuracy and timeliness.
• Resolve moderately complex issues using established procedures and escalate advanced issues as appropriate.
• Communicate resolutions and next steps clearly and professionally to internal and external stakeholders.
• Uphold ECHO’s brand and service standards through consistent, high-quality communication.
• Follow all company programs, policies, and procedures.
• Perform other duties as assigned by management.

Requirements

• Bilingual Spanish is preferred for this role.

Qualifications

• 3+ years of customer service experience, preferably in a high-volume or business-to-business environment.
• Strong problem-solving skills with the ability to interpret and follow established guidelines.
• Excellent verbal and written communication skills.
• High level of organization, accuracy, and attention to detail.
• Able to work effectively in a team environment.
• Flexibility and adaptability to evolving customer and business needs.
• Proficiency with standard office software and CRM tools.

Skills

• Customer service experience.
• Problem-solving skills.
• Verbal and written communication skills.
• Organization and attention to detail.
• Teamwork and adaptability.
• Office software proficiency.

Benefits

• 11 paid holidays.
• Extremely affordable medical, dental, and vision insurance.
• Paid time off.
• 5% 401K match.
• Tuition reimbursement.
• Yearly bonus potential.

Pay

The hourly rate for this position is $23.00/HR based on experience and qualifications.

Schedule

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.