Customer Support Representative I – National Accounts

Responsibilities

• Respond to tracking inquiries, invoice exceptions, freight exceptions and other related tasks
• Back up customer service with sales orders into computer and verify accuracy of product, and prices with assigned multi location Account Executive then send acknowledgements to fulfill customers assigned delivery date
• Expedite orders and verify proof of deliveries
• Monitor scheduled shipment dates to ensure timely delivery
• Resolve customer concerns and questions, document communication and results into customer computer file as backup and communicate information to assigned multi location account executive
• Collect information needed to establish new customers including credit applications, sales tax certificates, and ship-to information
• Communicate special account requirements to other departments
• Investigate customer requests for returns and damaged goods and follow-up on credit
• Set up and maintain customer files electronically

Requirements

• High school diploma or general education degree (GED)
• Minimum 1+ years related experience and/or training
• Knowledge of logistics, including carriers, shipping policies and procedures preferred
• Strong organizational skills
• MS Office experience including Outlook, Word, Advanced Excel and PowerPoint are required

Pay

The base pay range for this role is $23 – $25 per hour.

Benefits

• Employee Stock Ownership Plan (ESOP) - Together, We Own It!
• Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
• Generous PTO with vacation, sick and floating holidays
• 401K plan plus matching
• Team based Employee Owner company culture

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