Customer Support Representative - Hybrid MN

About the role

Join our team at TSI, where we strive to make the world a better place by protecting people, products, and the environment through innovative solutions.

Responsibilities

• Provide exceptional customer service while supporting of moderate-to-high volume incoming calls from external customers and TSI Field Sales representatives.
• Utilize multiple systems and resources to provide information related to pricing, order status, terms and conditions, service processes, and product specifications.
• Respond to inbound customer inquiries by generating sales leads and creating quotes as needed.
• Create and maintain accurate customer master data.
• Document customer calls and provide follow up to ensure resolution, if necessary.
• Serve as a central point of contact for assigned Regional Sales Manager and Direct Sales Specialists, supporting quote generation, order resolution, product lead-time estimates and general troubleshooting.
• Review customer orders for accuracy prior to entering into SAP.
• Follow internal policies and best practices to deliver accurate, complete, and consistent information using appropriate tools and resources.
• Contribute to individual and team performance goals and objectives.
• Evaluate and identify opportunities for process improvements that enhance the customer experience and improve organizational efficiency.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• 3+ years of customer support, inside sales or related experience.
• Associates degree or technical degree with 1+ year of customer support, inside sales, or related experience (desired).
• Experience working with SAP (desired).

Skills & Abilities

• Strong customer service orientation with active listening skills.
• Excellent verbal and written communication abilities.
• Ability to multitask, prioritize work, and manage time effectively in a fast-paced environment.
• High level of integrity and commitment to customer satisfaction.
• Collaborative mindset with enthusiasm for working in a team environment.
• Curious and solutions-oriented problem solver with technical aptitude.
• Familiarity with CRM systems and customer service best practices.
• General understanding of manufacturing and service delivery processes.
• Exposure to business-to-business (B2B) sales environments.
• Proficiency in Microsoft Office applications.

What We Can Give You

• A competitive benefits program including health insurance, retirement plan, paid time off, life insurance, EAP, and professional development opportunities.
• Opportunities for career growth and development within a supportive and collaborative team environment.

Pay & Benefits

Competitive market salary from $48,000 - $54,000 per year* depending on qualifications and experience. Additional bonus opportunities may be available and awarded at the discretion of the Company.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

We are an equal opportunity employer and welcome diversity in our workplace.