Customer Support Representative (Customer Advocate)

About the role

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. This role involves guiding customers through their issues, maintaining accurate records, and providing recommendations to enhance the customer experience.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Works with retailers, field staff, or departmental liaisons to work towards a resolution for customers.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.
• Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs.

Requirements

• High school diploma or GED
• 6+ months of exceptional Customer Service and Communication skills
• Strong computer navigation skills
• Highly organized and detail-oriented
• Negotiation and Multi-tasking expertise
• Strong Problem Solving and Decision-making abilities
• Conversational, patient, and confident communication style with a positive attitude

Qualifications

• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Benefits

• Performance-based bonus potential
• Complimentary coffee available
• Free on-site parking
• Dedicated break rooms for rest and relaxation
• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Limited leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

Schedule

Full-time, $18/hr

Pay

$18/hr

Location

15001 NW 79th Ct, Hialeah, FL, 33016, US