Customer Support Representative
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.
About Culligan
As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated.
Responsibilities
- Extensive problem-solving, order processing, and helping to manage customer accounts
- Provide proactive sales support by developing close relationships with customers
- Schedule service and delivery orders
- Coordinate schedules with the service/operations team
- Contact customers for purposes of scheduling additional services or offering maintenance plans
- Refer unresolved customer grievances to designated departments for further investigation
Requirements
- High school diploma or GED
- College degree
- Minimum of two years of customer service experience required
- Strong time management and project management skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Excellent communication skills, both written and verbal
- Experience with Service Titan software is strongly preferred
Benefits
- Competitive salary
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Company-paid training
- Training & development
- Employee discounts for Culligan in-home products
- Eligibility for annual recognition and training meetings/events
- Opportunity for advancement
Pay
$15.00 - $20.00 per hour