Customer Support Representative
About Culligan
As the world’s leading water experts, Culligan International is dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. We offer technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Culligan provides healthy, delicious water for customers in homes, offices, businesses, and industrial facilities around the world. This location is independently owned and operated.
About the role
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be successful in this role, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
- Extensive problem-solving, order processing, and helping to manage customer accounts
- Provide proactive sales support by developing close relationships with customers
- Schedule service and delivery orders
- Coordinate schedules with the service/operations team
- Contact customers for purposes of scheduling additional services or offering maintenance plans
- Refer unresolved customer grievances to designated departments for further investigation
Requirements
- High school diploma or GED
- Minimum of two years of customer service experience
- Strong time management and project management skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Excellent communication skills, both written and verbal
Benefits
- Medical insurance
- 401K retirement with company match
- Vacation and paid time off
- Company-paid training
- Employee discounts for Culligan in-home products
- Eligibility for annual recognition and training meetings/events
Pay
$17.00 - $22.00 per hour