Customer Support Representative

Responsibilities

Work in an Tier 1 inbound/outbound contact center environment
Assist customers with items such as order fulfillment, part lookup, product issues
Effectively document each interaction in the internal case management system
Mentor less experienced agents and handle escalated support issues

Requirements

1 or more years of experience with customer service / support experience in a similar field
1 or more years of prior work experience and/or knowledge of agriculture, residential turf & golf industry products and customers
Skills in interpersonal communications, negotiation, and conflict resolution
Ability to work on multiple tasks/projects simultaneously
Ability for limited travel based on business needs
Available to work any of the following shifts: 7:00am - 3:30pm, 8:00am - 4:30pm and/or 9:30am - 6:00pm, all Monday - Friday (Will vary during training)

Qualifications

Agriculture, Turf, or Construction equipment and parts experience, specifically w/ John Deere equipment
Strong computer and troubleshooting skills
Previous e-Commerce customer support experience

Skills

Education
Ideally you will have a degree or equivalent related work experience in the following: Bachelor's degree in Agriculture, Business, Engineering related field or IT or equivalent related work experience

Pay

$50,916.00 - $76,368.00 + Benefits

Schedule

Available to work any of the following shifts: 7:00am - 3:30pm, 8:00am - 4:30pm and/or 9:30am - 6:00pm, all Monday - Friday (Will vary during training)