Customer Support Representative

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Cook up schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation
• Additional duties as assigned

Qualifications

• A high school diploma or GED
• A minimum of two years of customer service experience
• Strong time management and project management skills
• Proficient in Microsoft Office (word, excel, outlook)
• Excellent communication skills, both written and verbal
• Knowledge of CRM systems input required

Benefits

• 401(k) with company match
• Competitive salary
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings/events