Customer Support Representative

Customer Support Representative at NaniteX Location: Remote — United States Job Type: Full-time Salary: $45,000–$54,000 per year NaniteX has an opening for a Customer Support Representative to respond to customer questions, document interactions accurately, and move service issues toward clear and timely resolution, with an emphasis on accuracy and clear documentation. The work is structured but not mechanical. Some tasks will follow recurring procedures, while others will require you to compare information, recognize an exception, and decide what should be verified before moving forward. Skills And Working Style Strong written and verbal communication with a calm, service-focused approach.Reliable documentation habits and attention to customer account details.Comfort working with CRM records or learning structured customer-support systems.Respect for confidentiality and established customer-verification procedures.Patient problem-solving style when information is incomplete or a customer is frustrated. Questions are expected when source information conflicts or an instruction is incomplete; the priority is to resolve uncertainty before it becomes an avoidable error. Primary Areas Of Work Review account information and available documentation before providing an answer or taking an action.Resolve routine issues using documented procedures and escalate cases that require additional authority or expertise.Follow up on open cases when additional information or internal action is still pending.Explain next steps, timelines, and required information in language that is easy for customers to understand.Balance efficiency with accuracy so customers receive useful answers rather than rushed or incomplete responses.Protect customer information by following access, verification, and data-handling requirements. You do not need to know every internal process on day one, but you should be ready to learn quickly, document what you learn, and apply instructions consistently.