Customer Support Manager - Plains USA

About the role

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑generation technologies and the sharpest collaborative teams, then we could be a perfect match. The Customer Support Manager provides advice and assistance to customers to ensure satisfaction with vehicle performance for new and pre‑owned coaches in the Plains Region of the US.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities across the group’s leading brands. You will work with some of the sharpest and most creative brains in the field, contributing to a better society for the next generation. We thrive on teamwork, a culture of care, inclusiveness, and empowerment. Prevost, a Volvo Group brand, is North America’s largest manufacturer of premium intercity touring coaches and the world leader in premium motorhome and specialty conversion coaches, built on a tradition of innovation and partnership since 1924.

Responsibilities

• Setting service priorities in the territory
• Implementing action plans aimed at ensuring customer satisfaction
• Diagnose vehicle performance problems and carry out the necessary repairs or recommend alternate solutions
• Coordinate various activities with outside suppliers to efficiently synchronize vehicle repair
• Implement and coordinate various after‑sale service or warranty programs
• Provide information to help the company measure results and assess risks of work plans within the territory
• Organize training or coaching activities, on an occasional basis, to help customers become self‑sufficient in resolving some of their mechanical problems
• Achieve a balance between customer expectations, internal company procedures and other priorities in the department
• Keep up‑to‑date on technical developments to provide customers with the best possible information
• Work in a team approach with Coach Sales, Parts Sales, and the network locations

Skills

• Safeguard organizational and personal information confidentially
• Respect and enforce the policies, rules and values of the company
• Contribute to the attainment of company objectives through efficient use of resources
• Foster teamwork and improved communication
• Develop personal and professional skills
• Act as a worthy representative of Prevost at all times

Qualifications

• Minimum of 5