Customer Support Lead — Consumer Hardware + Software
About the role
This is a role that TechTree is recruiting for on behalf of one of our clients. TechTree is an AI-driven recruitment platform working with high-growth companies. When you apply, our AI Agent matches you not just to this role, but to other relevant opportunities across our network, so one application can unlock multiple roles. Customer Support Lead — own support and build our community from here. San Francisco, CA (on-site). Our client is a fast-growing consumer hardware + software company with 100k+ happy owners of its product. You'll take support as it stands — team, tooling, metrics, and an AI agent already handling routine volume — and make it yours, while turning an engaged fanbase into a real community.
Responsibilities
- Own the AI support agent, knowledgebase, and automation workflows
- Run the support stack end to end: helpdesk, integrations, routing, reporting
- Build a community and social presence from ambassadors, power users, and referrals
Requirements
- You've shipped support automation and can point to the numbers moving
- You've run a support team (5+ people) at a consumer company — hardware + software ideally
- Technically fluent, energized by community, calm under spikes
Benefits
- Direct founder access
Pay
Competitive compensation ($100K–$180K)