Customer Support Lead

We're solving the biggest technology problem in healthcare: payments

Join us on our journey to reinvent medical billing and reduce cost across the U.S. health system.

About the role

The Forward Engineering Team at Candid is seeking an experienced engineer to join our mission. This role will work closely with customers to understand their needs and develop innovative solutions.

Responsibilities

• Work with cross-functional teams to understand customer needs and requirements
• Develop and implement technical solutions to address customer pain points
• Collaborate with product management and design teams to ensure solutions align with business objectives
• Contribute to the continuous improvement of our engineering processes and tools

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field
• 5+ years of professional software development experience
• Experience working with healthcare systems and payment processing
• Strong understanding of software development lifecycle and agile methodologies
• Proficiency in Python, JavaScript, and SQL

Qualifications

• Passionate about using technology to improve healthcare outcomes
• Ability to work independently and as part of a team
• Excellent communication and collaboration skills

Skills

• Problem-solving and analytical skills
• Attention to detail and ability to manage multiple projects simultaneously
• Experience with data analysis and visualization tools

Benefits

• Competitive salary and benefits package
• Flexible work schedule
• Professional development opportunities
• Work-life balance

Pay

Commensurate with experience

Schedule

Full-time

No relocation assistance provided

Equal Opportunity Employer