Customer Support Engineer - Chemical - Illinois

Do you want to join a purpose-driven company making a global impact on society and creating a healthier environment both now and for future generations? If working with an honest, fair, reputable, and rapidly expanding global organization aligns with your goals, this role could be for you.

About the role

The Customer Support Engineer, reporting to the Head of Customer Support Manager and working closely with the engineering teams, is vital to delivering Whitefox customer satisfaction. This position requires a pragmatic individual with a high-performance orientation and experience analyzing process data. You will demonstrate excellent problem-solving skills, manage customer support inquiries, and work independently in a fast-paced environment. Join Whitefox in shaping a more efficient industrial future by turning insight into action, driving smarter processes, solving real-world challenges, and helping deliver advanced membrane solutions that enable industries to produce more with less. Every improvement you make moves us closer to our 2030 goal of being globally trusted leaders in efficiency and innovation.

Responsibilities

• Represent Whitefox Blueprint values, standards, and safety culture to customers and external stakeholders during site visits and support activities.
• Promote safety in your work above all else.
• Support existing industrial membrane installations, including process and procedure improvements.
• Communicate and collaborate with the process design team and detail engineering team.
• Provide ongoing operations procedure guidance and plant troubleshooting.
• Gather, analyze, and report membrane and process performance data.
• Develop training materials and mentor/train operations personnel on-site.
• Provide onsite customer support presence at industrial plants, laboratories, and supply chain partners as required.
• Participate in onsite commissioning activities of new membrane installations.
• Represent Whitefox at tradeshows and conferences.
• Collaborate with sales teams for existing customer engagement and strategy alignment with new customers.
• Manage inventory and sourcing of replacement cartridges while facilitating efficient repair services.
• Other related duties as assigned.

Requirements

• Bachelor’s degree in chemical engineering from an accredited university.
• 1 – 3 years of industry experience.
• Understanding of the basic principles of heat and material balance.
• Strong MS Office familiarity, particularly MS Excel.
• Basic understanding of industrial equipment (e.g., pumps, heat exchangers, distillation columns).
• Familiarity with ethanol production is a plus.

Skills

• Innovation & experimentation – adventurousness
• Communication & information sharing abilities
• Collaboration & teamwork
• Strategic & pragmatic thinking
• Resilience
• Learning agility

We recognize that experience comes in many forms. If you don’t meet every requirement but are excited about this role, we encourage you to apply. At Whitefox, we look for people who align with our core values:

• Innovation & Strategic Thinking: Creative, curious, and structured problem-solver who thinks beyond conventional approaches, applying both strategic and pragmatic lenses to develop commercially and technically sound solutions.
• Communication: Strong presentation and communication skills, with the ability to clearly convey complex technical concepts to both technical and non-technical audiences.
• Collaboration: Builds strong cross-functional relationships and collaborates effectively across commercial and technical teams, contributing to a high-performing, team-oriented environment.
• Learning Agility & Resilience: Demonstrates adaptability in a fast-paced environment, quickly learning new concepts, embracing challenges, and maintaining momentum through change and ambiguity.
• Outcome-Driven Execution: Highly organized and results-oriented, with the ability to manage multiple opportunities simultaneously and deliver efficient, high-impact outcomes.

Schedule

Remote + Onsite

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• HEKA Spending Account
• Professional development assistance

Additional Pay

Bonus pay