Customer Support Clerk

Responsibilities

• In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.
• Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.
• Tax Account Processing: Process tax forms & post payments to proper accounts.
• Efficient Work: Complete all tasks in a timely manner while meeting company standards.

Requirements

• High School Diploma or equivalent
• 0 - 6 months related experience and/or training
• Reliable transportation for outside office and tax sit-in travel
• Basic computer skills
• Ability to handle difficult customer interactions professionally
• Strong attention to detail and accuracy
• Strong problem-solving skills
• Ability to sit for extended periods while performing duties

About the Role

Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning.

Pay and Benefits

• PAY: Pay Rate: $ 14.00/hour + monthly incentive opportunities!
• BENEFITS: Medical, Dental, Vision & Life Insurance, Paid Holidays, Vacation, Sick, and Personal Time, Wellness Program including physical, emotional, and financial wellness, 401(k) with Profit Sharing, Employee Assistance Program, Voluntary Benefit Plans, FSA & HSA Options, Travel Insurance, Business casual work environment

Details + Work Environment

Start date: September 8th, 2026
Full-time schedule: Monday - Friday, 8:00 am - 4:00 pm
Location: On-site in our McElhattan, PA office
Initial training: ~6 months fully in office
Flexibility: After initial training, the role transitions to hybrid (office/home), however, additional in-office training rotations will be required (6-8 weeks at a time)

About Berkheimer Tax Innovations

While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth.

Contact Information

For more information about this position, please visit hab-inc.com.