Customer Support

About the role

Longbridge is building a next-generation AI investing app designed to help everyday investors learn, build confidence, and take action. As investing behavior shifts toward mobile-first experiences and AI changes how people interact with financial products, we're building an experience that's simpler, more intuitive, and grounded in trust. We're a fast-moving, high-ownership team operating in a highly regulated environment. We care deeply about customer outcomes, clarity, and execution quality—and we measure what matters.

Responsibilities

• Serve as a frontline point of contact for securities account holders across chat, email, and phone
• Provide support for account inquiries, deposits/withdrawals, statements, and other general account servicing topics
• Identify, flag, and escalate potential fraud, security, or compliance-relevant issues per internal procedures
• Contribute to and help maintain the team's knowledge base articles, desktop procedures, and standard operating procedures
• Support the onboarding and training of future hires as the team continues to grow

Qualifications

• Prior customer support experience, ideally in fintech, brokerage, crypto, or another regulated financial services environment
• Basic knowledge of Securities and Crypto markets
• Comfort working within structured, compliance-driven procedures
• Strong written and verbal communication skills, with the judgement to de-escalate and explain technical or financial concepts in plain language
• Attention to detail — this role sits inside a regulated environment where accuracy matters
• Licensing preferred such as Series 7 or Series 99
• Ability to work independently on a lean team in a startup environment
• Ability to recognize red flags for fraud or security issues and follow escalation procedures

Schedule

Able to commit to 8:00am–5:00pm shift with flexibility to transition to evening support hours with adequate notice in the future.