Customer Support Associate - Meter Operations Examination

About the role

This application is not for an immediate opening. By submitting an application, you are applying to take a Civil Service Examination for the opportunity to be placed on an Eligible List for a future opening.

Responsibilities

• Under supervision, reviews meter-related discrepancies ("exceptions") identified as a result of field activities assigned to utility work crews against the meter reading, meter number, and meter configuration.
• Reviews and completes daily assigned meter reading, investigation, and repair requests.
• Monitors cut cable alerts in the Automated Meter Reading (AMR) system.
• Contacted by customers to schedule special appointments with repair workers as needed using the cut cable report, crossed meter requests, or other information obtained about areas surrounding the meter.
• Updates non-AMR meter information in the billing system as requested and approved.
• Provides backup coverage to Radio Dispatchers.
• Performs other duties as requested.

Requirements

• High School Diploma or GED required.
• Associate’s degree in Accounting, Business, or a related field from an accredited college or university is preferred.
• Two (2) years of full-time paid experience handling telephone and/or walk-in customers, with an emphasis on customer service in a high-volume office environment, is required.
• Experience working in a water utility, including tasks related to automated meter reading, is preferred.
• Basic proficiency in Microsoft Word and Excel is required.
• Strong verbal and written communication skills, including fluency in English, are required; the ability to speak a second language is preferred.
• Must be able to lift and carry up to 30 pounds.

Pay

$17.16 – $26.58 per hour.