Customer Support Associate

About the Role

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida, we are proud to service our local communities and make a positive impact on the lives of our customers.

Responsibilities

• Answer incoming calls via the Call Center, providing guidance directly to customers or determining the most appropriate bank contact for inquiries.
• Provide excellent service to customers and co-workers by phone, including actively promoting and selling additional bank products and services.
• Assist customers with online and mobile banking, debit and credit cards, account inquiries, transfers, and various other financial service aspects.
• Assist internal customers with various network and software password resets and functionality.
• Maintain a positive attitude while promoting products, services, and functions in a fast-paced, multi-faceted environment.
• Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, and maintaining product knowledge.
• Maintain and order department supplies and equipment.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations.
• Perform all other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Understanding of banking and related products and services, typically acquired through 1-3 years of experience in a bank customer service role.
• Ability to work both independently and as a team player.
• Ability to sit for prolonged periods on the phone and concentrate visually on a PC.
• Position requires judgment, tact, and on-the-spot decision-making.
• Effective verbal and written communication skills and strong interpersonal skills.

Schedule

We are looking for someone who can work a rotating schedule. The rotating schedule starts as early as 6:45am and goes as late as 6:00pm. These are 8-hour shifts that change weekly. This position will also require working one Saturday every 3-4 weeks from 7:30am-12:00pm. This is an in-office job; remote work is not an option.

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.