Customer Support Associate
Position Overview
The Customer Support Associate plays an integral role in supporting the tremendous growth the Celsius brand is currently experiencing. The CSA works closely with the Production and Deployment Managers, warehouses, and the customer service personnel and is responsible for processing orders and shipments and monitoring their progress. This position will also include various administrative support responsibilities.
Requirements
- Minimum of 1-3 years of experience
- Proficiency in all MS Office applications (specifically Excel, Outlook & Word)
- Expertise with enterprise accounting software (Great Plains a plus)
- Excellent oral and written communication skills
- Able to work independently and as part of a team
- Able to work in a fast-paced high demand environment where work and order volumes can fluctuate
- Able to take ownership of the job responsibilities and the job duties of the role
Key Responsibilities
- Process order entry, ensuring accuracy and efficiency
- Send and track order confirmations to customers
- Monitor, identify, and correct shipping errors as needed
- File and follow up on claims, including recording damages, overages, and shortages
- Provide customer service and administrative support to the Operations Team
- Assist with department reporting and data entry
- Perform additional duties as assigned to support operational efficiency
Benefits
- Comprehensive Medical, Dental & Vision benefits
- Long- and short-term disability
- Life insurance
- 10 Vacation days per year subject to accrual policy
- 11 Company paid holidays
- 401(k) with Company match
Identity Theft and Legal Services
The base pay range for this position is for a successful candidate within the state listed. The successful candidate's actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Celsius is a total rewards company. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans).
About the Company
Celsius Holdings, Inc. is a global CPG company united by three powerhouse brands and one incredibly talented team. At Celsius, we pride ourselves on empowering our people. Every employee has a stake in our success. We create a collaborative culture built on inclusivity, innovation, and a belief that great ideas can come from anywhere. And we're on our way to building something bigger: a category where energy isn't just consumed, it's lived—where performance meets personality, brand becomes community, and every can crack sparks a statement. This is the future of modern energy. This is Celsius. Ready to take your career to the next level? Join our team and redefine what it means to be energized.