Customer Support Analyst
About the role
Travoom is looking for a Customer Support Analyst who can bring disciplined follow-through to decision-ready analysis across travel-technology marketplace, ticketing, content, platform, vendor, customer-support, operations, and data workflows. The day-to-day standard is customer support analytical review within travel marketplace operations, with confirmed facts separated from assumptions and unresolved questions.
Skills
- Use Customer Support Analyst Workflow and Customer Support Analysis confidently when carrying out customer support analytical review within travel marketplace operations.
- Apply Data Reconciliation without losing track of exceptions, owners, or deadlines tied to customer support analytical review within travel marketplace operations.
- Document Research decisions clearly enough that another teammate can follow the reasoning behind customer support analytical review within travel marketplace operations.
- Use sound judgment around Stakeholder Communication, especially when customer support analytical review within travel marketplace operations requires escalation instead of assumption.
Responsibilities
- Track the Customer Support Analyst workflow at Travoom by helping the team translate findings into practical next actions.
- Own the Customer Support Analyst workflow at Travoom by helping the team validate source data before analysis.
- Coordinate the Customer Support Analyst workflow at Travoom by helping the team build reports around clearly defined metrics.
- Review the Customer Support Analyst workflow at Travoom by helping the team investigate anomalies instead of masking them.
- Maintain the Customer Support Analyst workflow at Travoom by helping the team document calculations and assumptions.
What success looks like
The role is working well when decision-ready analysis becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates. For Travoom, that result is measured through customer support analytical review within travel marketplace operations.
Employment Overview
Full-time, associate-level position. 100% remote within the United States.
Pay
Base salary: $42,000–$62,000 per year.