Customer Support Analyst

SHAZAM Network - ITS, Inc. · Parsons, TN · 2 mo ago

Customer ServiceFull-time

About the role

SHAZAM recognizes the importance of financial institutions in building stronger communities and is dedicated to enhancing these institutions through innovative solutions and exceptional customer service.

Responsibilities

Assist customers in using the Teller and Account Launch platform to solve problems.
Offer enhancement requests when certain issues cannot be resolved by the current system.
Communicate proper expectations with customers on problem resolution.

Requirements

Minimum of two years experience in roles involving customer service, client support, or frontline operations within the banking industry.
Experience in partnering with financial clients to resolve technical or service-related issues preferred.
Experience with a customer ticket tracking software preferred.
Proficient in Microsoft Office Suite, including Teams.
Experience with SQL a plus.

Qualifications

Minimum of a high school diploma or equivalent is required. Additional qualifications include:

Experience with a customer ticket tracking software preferred.
Proficient in Microsoft Office Suite, including Teams.
Experience with SQL a plus.

Skills

Customer service skills.
Technical troubleshooting abilities.
Problem-solving skills.
Communication skills.

Benefits

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

All final hiring decisions are made by our hiring team.